Trust in financial institutions: A survey

Trust in financial institutions is widely considered important. However, a clear overview of studies on the drivers trust missing. We intend to fill this gap literature. After discussing why important, we turn its measurement, where distinguish between one's own institution and general (narrow-scope broad-scope trust), discuss how these measures differ from generalized (i.e. other people with whom there no direct relationship). Finally, survey determinants wide range drivers. First, depends economic situation: it behaves procyclically negatively affected by crises. Second, behavior matters: prudent conduct, provision good services health have positive effect trust. Third, although consumer characteristics also relate trust, many relationships are context-dependent. Fourth, association narrow-scope one hand other. Last, policy supervisory actions can help prevent loss